This position is responsible for graphic design and supports marketing efforts across various platforms, ensures exceptional patron experiences at concerts and events through front-of-house coordination and service, manages critical ticketing functions, and provides vital administrative and cross-departmental support. We are looking for a creative, organized, and community-focused individual with strong design skills (Adobe Creative Suite), video editing experience, and the ability to confidently engage with diverse stakeholders while managing the demands of live events. 

Graphic Design & Marketing 

• Design and execute visual assets for multi-channel campaigns (email, social media, digital ads, print). 

• Visually update and maintain website content and submit materials to community calendars. 

• Design concert program books, signage, and print collateral. 

• Develop design for fundraising and event materials. 

• Coordinate design assets, printing, and distribution. 

• Assist with short-form video content creation for web and social. 

• Attend community events, including Eugene and Springfield Chamber of Commerce functions, to represent the Symphony and support audience development 

Front-of-House & Patron Experience 

• Serve as the primary contact with the Hult Center for the Performing Arts to ensure smooth front-of-house operations for all Eugene Symphony performances 

• Coordinate on-site Symphony presence at concerts and events, including staff and volunteer roles, patron service tables, and donor recognition areas 

• Provide pre-concert support in the Hult Center lobby and concert hall 

• Ensure excellent patron experiences by addressing questions and concerns with a welcoming, solutions-focused approach 

Ticketing & Box Office Coordination 

• Set up and manage all Single Ticket and Season Ticket campaigns in collaboration with the Hult Center Ticket Office and Director of Marketing 

• Coordinate group sales programs and targeted ticket promotions 

• Manage ticketing data, troubleshoot technical issues, and implement pricing strategies 

Administrative & Cross-Departmental Coordination 

• Track patron and donor engagement across platforms to support more personalized communications and experiences 

• Conduct research on audience development trends, potential sponsors, and donor prospects 

• Collaborate across departments and support special projects as needed 

• Assist with tracking and delivering benefits for broad base donors and sponsors, including recognition, ticketing, hospitality access, and post-event follow-up 

• Assist with the production of donor and sponsor reports, photo documentation, and impact summaries 

Required Skills and Qualifications 

• Strong interpersonal and communication skills to interact confidently with patrons, sponsors, Board members, and volunteers 

• Very proficient with Adobe Creative Suite, especially InDesign 

• Proficient in video editing software 

• Ability to manage multiple projects, prioritize deadlines, and remain calm in a fast-paced, live event setting 

• A creative and curious mindset with a passion for community engagement, storytelling, and arts access 

• Availability to work evenings and weekends for Symphony performances and events 

Please submit a cover letter, resume, and samples of design work (link to a digital portfolio or as a PDF) to hr@eugenesymphony.org. Applications will be reviewed on a rolling basis until the position is filled. The Eugene Symphony is committed to creating a diverse and inclusive workplace and strongly encourages applicants from all backgrounds to apply.